Return and Exchange Policy
If we make a mistake, we will refund you.
Clothing items are exchange only. (Request must be made within 3 Days of your delivered order and if approved for exchanged, returned to us within 30 days).
- Items must be in original condition.
- Log into your account select exchange next to the item you ordered.
- We will then email your next steps.
I . Return Process:
If you have a problem after receiving your order please send an email to our customer service at email@example.com within 3 days of receipt of item. Once your item has been approved for a refund, we must receive the item with 30 days of your delivery to honor your refund.
☆Please note that:
The Return/exchange Policy excludes perceived quality, fabric, color aberration issues caused by personal or subjective judgment & size issues caused by personal neglect since we have indicated the size, color and fabric on our page.
III . Exchange & Refund
You are guaranteed to obtain a refund or an exchange once you have notified us within 3 day of your delivered item and we have approved your request and received your return within 30 days.
Ⅳ . Shipping Fees
SkinbodyU is not liable for return shipping fees (Unless we made the mistake).
Ⅴ. Package Returned
1. Please tell us the tracking number after you have returned an item.
2. In case you have any other questions please do not hesitate to get in touch with our customer service at firstname.lastname@example.org
VI. Purchase Not Eligible for Return:
Final sale item(s) is not eligible for return or exchange.
Swimwear is not eligible for return or exchange.
Swimwear can only be returned/exchanged if it is defective/damaged or wrong item.
You must email us a picture showing the problem/defect when you submitting the return/exchange request.
Fragrance items are eligible only if the product has not been opened and is in the original package you received it in.
After you receive confirmation from our customer service, please send the product along with the product list which includes the product ID. A tracking No. of the returning parcel is required; we will deal with the product exchange or refund after we get your returning parcel.
VII. Order Cancellation
We offer full refund if the order is cancelled within 24 hours of your purchase. You should submit an order cancellation request here once you decide to cancel the order. For orders cancelled after 24 hours of purchase but have not been shipped, we will offer partial refund after charging a 15% cancellation fee. We will NOT accept order cancellation request if the orders have been shipped.