Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, make a purchase, subscribe to our newsletter, or contact us for support.

Personal Information

• Name, email address, and phone number
• Billing and shipping addresses
• Payment information (processed securely through our payment providers)
• Order history and product preferences
• Account credentials (username and encrypted password)
• Communications with our customer service team

Automatically Collected Information

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referring website addresses
• Clickstream data and browsing patterns

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping and payment processing
• Provide customer service and respond to your inquiries
• Send you important updates about your orders and account
• Improve our products, services, and website functionality
• Personalize your shopping experience and product recommendations
• Send marketing communications (with your consent)
• Prevent fraud and enhance security
• Comply with legal obligations and enforce our terms
• Analyze website usage and customer behavior to improve our offerings

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We share information with trusted third-party service providers who assist us in operating our website, conducting our business, and serving our customers (e.g., payment processors, shipping companies, email service providers)
• Payment Processors: Your payment information is processed securely through our payment partners (Stripe, PayPal) who maintain PCI-DSS compliance
• Shipping Companies: We share necessary delivery information with shipping carriers to fulfill your orders
• Legal Requirements: We may disclose information when required by law, court order, or government request, or to protect our rights and safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner

4. Data Security

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• SSL/TLS encryption for all data transmission
• Secure storage of sensitive information with encryption at rest
• Regular security audits and vulnerability assessments
• Restricted access to personal information on a need-to-know basis
• Employee training on data protection and privacy practices
• Secure payment processing through PCI-DSS compliant providers

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but continuously work to maintain the highest standards.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content:

• Essential Cookies: Required for website functionality, including shopping cart and checkout processes
• Performance Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and personalize your experience
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality.

6. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate or incomplete information
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a structured, machine-readable format
• Restriction: Request limitation of processing of your personal information
• Object: Object to processing of your personal information for certain purposes

To exercise these rights, please contact us at privacy@skinbodyu.com. We will respond to your request within 30 days.

7. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately so we can delete it.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When information is no longer needed, we securely delete or anonymize it.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: privacy@skinbodyu.com

Phone: 404-404-9038

Address: SkinBodyU, Los Angeles, CA

We are committed to resolving any privacy concerns you may have and will respond to your inquiry within a reasonable timeframe.