Refund Policy

30-Day Return Policy

We want you to be completely satisfied with your SkinBodyU purchase. If you're not happy with your order, you can return it within 30 days of delivery for a full refund.

Return Conditions

To be eligible for a return, items must meet the following conditions:

• Products must be unopened and in original packaging
• Items must be in the same condition as received
• Original receipt or proof of purchase required
• Return must be initiated within 30 days of delivery
• Personalized or custom items cannot be returned

How to Return Items

1. Contact our customer service team at returns@skinbodyu.com
2. Provide your order number and reason for return
3. Receive return authorization and shipping instructions
4. Package items securely in original packaging
5. Ship items back using provided return label

Refund Processing

• Refunds are processed within 5-7 business days after we receive your return
• Refunds are issued to the original payment method
• Original shipping costs are non-refundable
• Customers are responsible for return shipping costs unless item was defective
• You will receive an email confirmation when your refund is processed

Exchanges

We currently do not offer direct exchanges. If you need a different product or size, please return the original item and place a new order.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@skinbodyu.com with photos of the item. We will provide a prepaid return label and expedite your replacement or refund.

Contact Us

If you have any questions about our refund policy, please contact us:

Email: returns@skinbodyu.com

Phone: 1-800-SKINBODY

Hours: Monday-Friday, 9 AM - 6 PM PST